45% Increase in Net Promoter Score (NPS)
from sales associates
5% Decrease in Cart Abandonment Rate
driven by real-time nudges
Effective Upselling and Cross-Selling
via personalized journeys
Predictive Customer Insights
powering smarter sales actions
For a leading beauty brand with 800,000+ direct sales associates, supporting reps in the field meant solving for more than just FAQs. With fragmented apps, low connectivity, and high workload, associates, especially in remote areas, struggled to stay productive.
We partnered with the brand to build a WhatsApp-based AI assistant designed to guide, coach, and elevate field performance. The assistant delivers real-time answers, insights, and nudges, tailored to every rep.
Challenge
Why it matters?
In direct selling, confidence and timing are everything. The virtual assistant gives every associate their own personal sales partner-one that understands their goals, adapts to their experience, and helps them win in the field, every day.
Transformation
40+ smart use cases powered by Bolt Framework
Conversational AI over WhatsApp, optimized for low-bandwidth regions
Personalized product recommendations, bulk order support, offer stacking, and learning hooks
Integrated with 6+ backend systems for real-time insights and actions
Predictive customer analytics for better upselling and cross-selling
